✓ Satisfaction guarantee
✓ Top quality products
✓ Hassle-free returns
✓ Secured transactions
Shipping Policy
1. Order Processing
At taianmiaoyuan, we work diligently to get your order ready.
| Processing Detail | Information |
|---|---|
| Processing Initiation | We begin processing your order after it is received. |
| Confirmation | You'll receive a shipping confirmation email with tracking info when your order leaves our warehouse. |
2. Shipping Rates & Free Shipping
We keep shipping simple and transparent — no hidden fees, no surprises.
| Shipping Option | Condition | Fee |
|---|---|---|
| Standard Shipping | Orders under $50.00 | Calculated at checkout |
| Free Standard Shipping | Orders $50.00 or more | FREE |
| Express Shipping | Any order amount | Calculated at checkout (priority rate) |
✅ No promo code needed! Free shipping applies automatically when your cart total reaches $50.00 USD.
3. Order Tracking
Once your order is dispatched, you'll receive a Tracking Number via email.
| Tracking Info | Details |
|---|---|
| Where to Track | Visit our Order Tracking page or enter your tracking number on the carrier's website (e.g., USPS, DHL, FedEx, YunExpress, 4PX). |
| No Updates? | If tracking hasn't shown activity, contact us and we'll investigate with the carrier. |
4. Shipping Address Changes
Need to change your shipping address after placing an order?
| Situation | Action |
|---|---|
| Before order is processed | Email us at cservice@globalcharmhub.com with your order number and new address — we'll update it for you. |
| After order is shipped | We cannot change the address once shipped. Please contact the carrier directly with your tracking number to request a redirect (additional fees may apply). |
⚠️ Important: If an order is returned to us due to an incorrect address provided by the customer, the customer is responsible for the re-shipping fee.
5. Lost & Damaged Packages
We're here to help if something goes wrong with your delivery:
| Issue | What To Do |
|---|---|
| 📦 Lost Package | If tracking shows "Delivered" but you haven't received it, contact your local post office first. If unresolved, email us and we'll launch an investigation with the carrier. |
| 💔 Damaged Package | If your package arrives damaged, take photos of the box and the item(s) upon receipt and email us. We'll arrange a replacement or refund. |
6. Split Shipments
Sometimes, items in a single order may ship separately.
| Reason | What Happens |
|---|---|
| Different warehouses | Items may be dispatched from different fulfillment centers. |
| Pre-order items | In-stock items will ship first; pre-order items will ship when available. |
| Tracking | You'll receive separate tracking numbers for each shipment — no extra cost to you. |